退款政策
At www.ceylonexoticgems.com we want you to be completely satisfied with your purchase. If you are not happy with your jewelry, please review our return policy below.
Eligibility for Returns:
- Timeframe: You may return items within 30 days of the delivery date.
- Condition: Items must be in their original condition, unworn, and with all tags and packaging intact.
- Exclusions: Customized or engraved items, as well as sale items, are final sale and not eligible for return.
Return Process:
- Initiate a Return: To start a return, please contact our customer service team at ceylonexoticgems@hotmail.com or +94777075326. Provide your order number and the reason for your return.
- Return Shipping: Customers are responsible for all return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance to ensure your return is received.
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Packaging: Please securely package the item to prevent damage during shipping. Include a copy of your receipt or order confirmation.
Refunds:
Refunds will be processed within 5-7 business days after we receive your returned item.
The refund will be issued to the original payment method used for the purchase, minus the cost of return shipping.
Exchanges:
If you would like to exchange your item for a different one, please follow the return process and specify the item you wish to exchange for in your email.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will provide instructions for a replacement or refund.
Customer Support:
If you have any questions or need assistance with your return, please reach out to us at ceylonexoticgems@hotmail.com or +94777075326 (on WhatsApp) We’re here to help!