物流政策
At Ceylon Exotic Gems, we are committed to delivering your orders safely and efficiently, both domestically and internationally. Please review our shipping options below to find the best delivery method for you.
Domestic Shipping (Sri Lanka)
- Colombo & Colombo Suburbs: We offer Free Shipping for all orders delivered within Colombo and its suburbs.
- Island-wide Shipping: For deliveries outside Colombo, a flat rate of USD $20 will be charged.
International Shipping
We proudly offer shipping to countries worldwide. You can choose from the following shipping options:
- Standard International Shipping: Flat rate of USD $110. Estimated delivery time varies based on location and customs processing.
- FedEx Fast Shipping: For faster delivery, we offer FedEx shipping at a flat rate of USD $250. This service provides quicker delivery times with tracking and priority processing.
Processing Time
All orders are processed within 2-3 business days. Once shipped, you will receive an email confirmation with tracking information. Please note that shipping times may vary based on the destination and customs clearance.
Customs, Duties, and Taxes
For international orders, customs duties, taxes, or fees may apply based on your country’s regulations. These charges are the responsibility of the customer and are not included in our shipping fees.
Shipping Restrictions
Please note that certain countries may have restrictions on importing gemstones or jewelry. It is the customer’s responsibility to ensure compliance with their local laws.
If you have any questions regarding our shipping policy or need further assistance, feel free to contact our customer service team via Contact Us